Work
Selected work
How I Work
I lead transformation and change programmes for organisations navigating complex transitions - whether that's adopting AI, building direct-to-consumer channels, integrating acquisitions, or modernising legacy systems.
My approach is practical and outcome-focused. I work with leadership teams to define what success looks like, then build and lead the programmes to get there. I've done this across publishing, higher education, professional services, not-for-profit, and housing.
Engagement Areas
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Transformation & Programme Leadership
Leading complex, multi-workstream programmes from strategy through to delivery and benefits realisation.
Ben contracted as a senior project manager for the University of Cambridge to deliver a business critical upgrade to one of our main systems. He hit the ground running despite the complexity and forged some excellent working relationships in the process. I received several unsolicited pieces of very positive feedback about Ben within his first week; and this continued for the duration of his time with us.
One of Ben’s strengths was to be able to cut through the noise and focus on what needed to be done to deliver within a pretty short timeframe. The work he picked up was not without challenge and Ben demonstrated skill and experience in handling such situations to effectively control the project and deliver what was required within agreed parameters.
I thoroughly enjoyed working with Ben and hope to be able to do so again in the future. As a colleague said to me soon after Ben’s last day, “we need more like him”…
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AI Strategy & Adoption
Helping organisations move beyond the hype to practical AI integration - governance, experimentation frameworks, and measurable outcomes.
What that looks like in the open: a free course on AI architecture for decision-makers, and the AI writing.
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Direct-to-Consumer Strategy
Building and scaling D2C channels, ecommerce platforms, and customer engagement capabilities.
What that looks like in the open: the Publishing Partnership Planner, which models a full book deal, and the D2C writing.
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Organisational Change & Enablement
Designing and delivering change programmes that focus on enabling teams, not just managing resistance.
Ben worked for me at GS1 UK as the project leader for our replacement CRM & Finance implementations.
Ben’s speciality was bringing people together across the organisation and creating a corporate enthusiasm for the new systems and (more importantly) the new ways of working that we would have to adopt to make their implementation a success.
During his time with us he proved to be a consummate communicator across the organisation and always ensured that I as CEO and sponsor and the rest of the business leaders were advocates and enablers for this most important programme.
Interested in working together?
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